Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been dispatched.

Please note that processing times may be slightly longer during high-demand periods, including sales and holidays.

Where We Ship

Auralune currently ships to the United Kingdom, selected European countries, Canada, Australia and New Zealand.

Please see our current supported destinations and estimated delivery times below.

Estimated Delivery Times

🌍 Destination	📦 Estimated Delivery
🇬🇧 United Kingdom	4–10 business days
🇦🇺 Australia	4–15 business days
🇨🇦 Canada	5–10 business days
🇫🇷 France	7–15 business days
🇩🇪 Germany	4–12 business days
🇮🇪 Ireland	6–12 business days
🇮🇹 Italy	8–14 business days
🇳🇱 Netherlands	7–10 business days
🇳🇿 New Zealand	4–12 business days
🇪🇸 Spain	5–13 business days

Processing time: 1–3 business days

Delivery estimates begin after your order has been processed and dispatched.

Delivery times are estimates and may vary due to customs processing, local courier delays, peak periods or other circumstances outside our control.

Shipping Rates

We offer Free Standard Shipping on all orders.

Expedited or priority shipping options may be available at checkout, subject to availability and additional charges.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment.

Please allow 2–5 business days after dispatch for tracking information to begin updating.

Customs, Duties & Taxes

International orders may be subject to VAT, customs duties, import taxes or other charges depending on the destination country’s applicable regulations.

Where these charges are not collected at checkout, they may be payable by the recipient upon import.

Delayed or Lost Packages

If your order has not arrived within 30 business days of dispatch, please contact us at info@auralune.co.

We will investigate the shipment with the carrier. If the package is confirmed as lost, we will arrange a replacement or refund as appropriate.

Incorrect Address Policy

Please ensure that your shipping address is complete and accurate before placing your order.

Auralune cannot be held responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@auralune.co. We will attempt to correct the address before dispatch where possible.

Questions?

For any shipping-related questions, please contact us at:

📧 info@auralune.co

Last Updated: 12 September 2026