Refund policy

Auralune Last updated: 09/09/2026

Your right to change your mind 

You have 14 days from the day your order is delivered to return it for a full refund. The item must be unused and in its original packaging.

Under the Consumer Contracts Regulations 2013, UK and EU customers have a statutory right to cancel within 14 days of delivery, and a further 14 days to send the goods back. Nothing in this policy removes or limits that right. 

How to start a return

Email us at info@auralune.co with your order number and the reason for return. We will reply with a return address and instructions within one working day. 

Please do not send anything back before contacting us. Returns sent without notice may be delayed or refused.

You may initiate your return request directly via your customer account on our website. Link: https://account.auralune.co.uk

Return postage

You pay for return postage on change-of-mind returns. We recommend a tracked service, as we cannot refund items that do not reach us.

If the item is faulty, damaged, or not what you ordered, we cover return postage in full.

Refunds

Once your return arrives, we will inspect it and email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the goods, or of receiving proof that you have sent them.

Change-of-mind refunds include the price of the item and the standard outbound delivery charge you paid. They do not include any upgraded delivery you chose, or your return postage.

Refunds for faulty or incorrect items are issued in full, including all delivery costs.

Your bank or card issuer may take a further three to five working days to show the money in your account.

Faulty or damaged items

If your lamp arrives damaged, or develops a fault, email us at info@auralune.co with your order number and a photograph. We will arrange a replacement or a full refund, whichever you prefer. 

Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery, and further rights to a repair, replacement or refund beyond that period. This policy does not affect those rights.

Items we cannot accept

Items returned after 30 days without a fault
Items that have been used beyond what is reasonable to inspect them
Items returned without their original packaging
Items damaged after delivery through misuse, or through contact with water or heat

Cancelling before dispatch

If you cancel before your order has been dispatched, email us as soon as possible and we will refund you in full. Orders are dispatched within one to three working days, so please contact us quickly.